A new report from Microsoft says that 12% of small and medium sized businesses (SMBs) now use some form of software-as-a-service (SaaS) solutions. With companies trying to keep costs down and the fact that most SaaS solutions are much more cost effective than their on-premise counterparts, it is safe to assume this trend is only going to become more prevalent. Additionally, telecommuting and part time home working is growing in popularity across North America, which makes SaaS solutions make sense for these businesses. If someone can access the program they need from any computer, anywhere, productivity and flexibility is going to improve tremendously.