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Web load balancing: a proven technology to improve the performance of Configure, Price, Quote solutions (CPQ)


When choosing a CPQ vendor, an organization needs to be sure that the solution will have the capacity to handle a large number of concurrent users. A CPQ solution which crashes when too many customers are simultaneously configuring their product or service may lead to low satisfaction and decreased customer loyalty rate, revenue loss, and poor brand image.

To ensure that an online CPQ does not suffer in terms of performance, it is essential for the software architecture to support the use of a Web load balancing tool. Continue Reading »

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How to Reduce Quote Generation Costs


Overcome the product catalog’s complexity

Any sales manager will tell you that sales reps are rare and expensive resources. Unlike many professions whose work is limited to predictable and repetitive tasks, the sales rep has to have a wide variety of knowledge ranging from the capability to generate interest when prospecting to the ability to negotiate what is best for his employer.  The rep also has to be adaptable… in other words, he must be a real Cameleon!  Continue Reading »

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5 Ways Sales Can Win More Deals With a Configure/Price/Quote Solution


As product and service options have grown increasingly complex – sometimes with literally billions of variations available for a given offering – many companies are finding traditional price quote and bundling capabilities ill equipped in the face of today’s breakneck market speeds.

However, top-performing organizations are increasing win rates by adopting new processes and tools that enable creation of optimal quotes and proposals to match unique customer needs, shrink the sales cycle and outpace competitors. Continue Reading »

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Beyond the manufacturing boundaries, the future of CPQ


Increasing your overall cart revenue when selling an online insurance policy, reducing churn in the telecommunications industry, and building a quote for a potential client in the middle of nowhere: three different challenges, three different industries, one single solution – A Next Gen Configure Price Quote Solution.

While it is true that configure, price, quote (CPQ) technology was born in the manufacturing industry, today’s CPQ market has evolved and now encompasses other verticals such as the telecommunications, insurance and financial service industries. Continue Reading »

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Social Media – The New First Stop in Customer Service


For decades, the complaint department has been used by cartoonists as the butt of countless jokes. The reasons are obvious; no one enjoys having to make a complaint, and sometimes we have to complain about absurd things. Traditionally, feedback from customers could be given in person, by phone or in written format in a letter or on a comment card. With the advent of technology, we have many other options now for complaining about the service we receive. Continue Reading »

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Holding onto Market Share in the Retail Arena


Retailing is not the industry it used to be. The internet has changed the way that consumers buy goods and in turn how retailers sell to them. And the changes keep coming, such as Amazon.com’s recent release of an application enabling shoppers to instantly check prices on their own site, which means many consumers will window shop in-store, then buy online later if it is cheaper. In many cases, even if the price is the same or slightly higher they will choose to buy online as Amazon does not collect sales tax in most states. Even more troubling for brick-and-mortar stores, Amazon is offering discounts to users of the app and asking them to report the in-store prices of goods so the site can ensure it is offering the best deal to customers. What this means is increased direct competition for retailers who are already struggling. Continue Reading »

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