How to Improve Your Clients’/Customers’ Experience
Most of sales reps usually dread the negotiation stage, and they consequently make several mistakes since any small change is stressful. Worse, some of them will barter their discomfort against discounts that are not needed nor solicited. In order to avoid this situation, wouldn’t it be better if your sales reps can face last minute requests from customers wishing to edit a quote?
How to Reduce Quote Generation Costs
Any sales manager will tell you that sales reps are rare and expensive resources. Unlike many professions whose work is limited to predictable and repetitive tasks, the sales rep has to have a wide variety of knowledge ranging from the capability to generate interest when prospecting to the ability to negotiate what is best for his employer.
Becoming a Social Enterprise – my post-Dreamforce wrap-up
All the booth stands have now been dismantled, and the 42,000 delegates have returned home from San Francisco. The event that was “Dreamforce 2011” has ended, and it is time to consider the lasting memories and lessons learned.
Building the social enterprise – the view of Eric Schmidt
The keynote presentation this afternoon at Dreamforce 2011 in San Francisco has been from Eric Schmidt, the CEO and Executive Chairman of Google. He was interviewed by Marc Benioff, the CEO of Salesforce.com.
Building the social enterprise – from the CEO of Salesforce
With 45,000 delegates attending the kick-off for salesforce.com’s Dreamforce 2011, there was anticipation as the 9.00am start time approached. Preceded by a Hawaiian cultural sing-a-long, Marc Benioff the CEO of salesforce.com (who takes Hawaii as his inspiration) took the stage to a rapturous applause. His pitch was big on the social enterprise, and the “post pc generation”.
